Thank you for shopping with Orchevo. We aim to provide the highest quality products and customer satisfaction. Below are the details of our returns policy:
- Non-Returnable Items: Due to the perishable nature of our live products, we do not accept returns on trees, cuttings, seeds, or scionwood. We take great care in ensuring these items are healthy and well-packaged, but we cannot accept returns once they have been shipped.
- Returnable Items: For non-perishable items such as tools, gardening supplies, and chemicals, we accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition that you received them.
- How to Initiate a Return: To initiate a return for eligible items, please contact our customer service team with your order number and details. We will provide instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.